Frequently Asked Questions

For specific queries, contact us on info@vebbler.com

General

  • How does the app work?

    Upon clicking Vebbler, it opens up a full-screen camera where you could take a photo. As soon as you take a photo, you can instantly choose which 'club/s' the photo belongs to, and in one single tap, the photo gets synced with everybody who is also a member of the club. While they are receiving your photos, you are also simultaneously receiving theirs - all in real-time.

    You can also expressively ‘react’ to each image, using your facial expressions or photos, so that people can candidly see your opinions and comments. Only those who are part of the club will be able to view, react and comment on all the photos in that space, as well as add their own photos to it. What you post in the app is completely private, except to those you invite to the club, so you don't have to worry about who is looking at your content.

  • How are my photos kept safe?

    Your photos are saved in high quality and stored in redundant locations in the cloud. Your photos are only accessed over an encrypted connection, so they cannot be located by anyone who does not have access to the club itself.

  • Can I view my photos and posts on the web?

    No, photos and posts are not viewable on the web.

  • How much does the app cost?

    The app is free. We will be rolling out premium features in the near future. But, be assured that regardless of future premium features your photos will always be accessible to you for free in high resolution, just the way you're enjoying them now! (Premium features would be additional features that are not currently a part of how the app functions now, and will not affect any of your content as you know it.)


Invites

  • How do I invite someone to join a club?

    After creating a new club : You have tap on icon with “Search Friends” and you can invite people and continue from there.

  • Is there a limit to club size?

    There is a limit to how many people you can invite. However, you cannot add more than 256 people as it gets a bit noisy.

  • How do I delete a member from one of my clubs?

    Android : Go to the specific club you are trying to remove the member from. Select the Settings icon (looks like a gear/info). Select "<#> Members" and from the member list select the member you are trying to remove; by clicking on the three dots on the unwanted member a black "Remove" button will show up to the right of the member's name. Click "Remove".

  • How can I invite a large group of people? (i.e. for a wedding or event)

    We make it easy to send a mass invitation by QR code to send out to a large group of people. You can find this code below by the following steps:

    Within the app you can find the club code link if you go to the specific club's Settings (by selecting the “Show Club Code” icon in Android, and select "Curved Right Arrow", which will provide a options that will share code via Facebook, WhatsApp and Messaging and others. Also, just click "Save" icon and code will be saved into your gallery and can be shared however you like!

  • How will I know that a member has joined a club I created?

    You will be notified in real time about the member who has joined the club. Tap on the “Bell” icon where it will show a list of both current members as well as new members added to the club.


  • Posting Photos and Others

  • How can I edit posts?

    Posts are not currently editable. If you want to change a post, delete it and re-post it. Sorry for the inconvenience.

  • How can I delete photos in the club after I add them?

    Anyone can delete any photo they upload. Also, the creator of a club can delete any photo added to that particular club.

    To do this go to the photo you want remove and click at the centre of the photo. Click "Delete Post".

  • Can I un-delete a post?

    Once you delete a post, your data is deleted for privacy concerns and we can't recover it for you. Please be careful about what you delete.

  • Is what I post public?

    Everything you post is only accessible to members who were explicitly added to the each individual club and/or people who joined with the invitation QR code.

  • What happens if I delete photos from my phone after uploading them?

    Once photos are posted into an club, deleting them from your phone will have no effect on the album. Once you post them they're transferred to our servers and stored there. However, a note, we save high resolution images, but not the original.

  • Will the app use roaming data when traveling internationally?

    The app connects to the internet however your phone is connected. If you're traveling internationally and on a roaming network, opening the app will access some of this data.

    Use your phone's app-specific cellular settings to turn on cellular data to this app if you're traveling and don't want to incur roaming charges.

  • Can I post when not connected to internet?

    No, you need to be connected to the internet to post photos or reactions. We currently do not offer an offline mode.

  • Can I change the order of posts in the feed?

    The posts are organized by when they're uploaded, and there's no way to change this order manually. You can sort photos in different ways in the phone gallery.

  • Can I add photos directly from my digital camera?

    Unfortunately at this point there's no way to upload photos directly from your digital camera to your club.

    Using the app you can upload whatever is in the photo gallery / camera roll on your device.

  • Is there a limit to what can be uploaded into a club?

    There is no limit to the number of photos that can be added. Individual image uploads can only be 4MB per image, and uploads via the app are not limited at all. We also currently support animated .gif files.

    When uploading photos, we partially compress them to make the experience on your end better. The images saved are not original, but they are still considered high resolution.

  • Is there a limit to the number of photos I can add?

    Nope! You can upload as many photos as you want!

  • Are photos saved in their original high resolution format?

    During the upload process we partially compress them to make the experience on your end better. The images saved are not original, but they are still considered high resolution.

  • How do I delete a comment?

    Unfortunately you cannot delete your and someone else posted comment and reaction.


Clubs

  • How do I delete a club?

    You cannot delete a club after your exit, the immediate club members will become the admin when you go. To exit from the club, Click "Exit Club".

    If no members are their in the club then Empty club will be removed by the system.

  • How do I create a new club (after initially joining someone else's)?

    Since you are required to create an account in order to join someone else's club, you are automatically allowed to create a new and completely separate club!

    Just click on the home screen. Once in your main screen, click "Create Club" at the left corner and continue from there!

  • How do I change the cover photo of a club?

    Tap on the current cover banner and you'll see a grid of all the options. Just tap the one you'd like to set as the cover.

  • Is there a way to block other members from changing the cover photo of a club I created?

    Our app was created to be a collaborative space where the people you invite can interact and share things equally as a group, so unfortunately at this point there is no way to change your settings to block other members of your club from changing the cover banner.

  • How do I change the name of a club?

    If you are the creator or have joined someone else's club however, follow these steps to change your club's name:

    After you are in the specific club you are trying to change the name of, tap the "Pen/Edit" icon and you can change the club's name in the editable "Enter Club Name" text box provided.

  • How do I get back into a club I accidentally removed myself from?

    If you are the creator of the club or If you were invited to the club : You can request the immediate creator/admin to add you back in the club.

  • How do I download just ONE of the photos from a club onto my phone (for future accessibility outside of the app)?

    Tap at the centre of the photo you are trying to download you will see three options. Click "Save Image" and it will save the photo in high resolution.

  • How do I download ALL the photos from a club to my device (for future accessibility outside of the app)?

    No, you cannot download all the photos from a club.

    After you are in the specific space you are trying to download the photos from: You can save one photo at a time. Tap at the centre of the "Photos" Click "Save Image" and it will save the photo in high resolution.


Settings

  • I accidentally denied access to my Camera Roll on my iPhone / iPad. How do I fix this?

    We wish this was easier, but unfortunately Apple makes this a bit tricky. Here's how you do it:

    1. Quit the app and open the Settings app on your iPhone. Tap Privacy, then Photos.
    2. Make sure the app is set to On.
  • I accidentally denied the app access to the contacts on my iPhone / iPad. How do I fix this?

    We wish this was easier, but unfortunately Apple makes this a bit tricky. Here's how you do it:

    1. Quit the app and open the Settings app on your iPhone. Tap Privacy, then Contacts.
    2. Make sure the app is set to On.
  • How do I change permissions (block posting, commenting) for the club?

    Our app was created to be a collaborative space where the people you invite can interact and share things equally as a group, so unfortunately at this point there is no way to change your permissions to block other members of your club from posting and commenting.

  • How do I change my profile picture?

    Go to your main screen (the one with all your clubs listed) and click the "Three parallel line" icon on the red task bar at the top of the screen (next to where it says "Clubs"). Tap " Profile" then click on “Settings/gear wheel” icon. Tap on your current photo and then you can either take a new photo or select from pictures on your device.